Frequently Asked Questions

How can I be sure my online payment is secure?

While making payments via debit and credit card, all information is sent through SSL (Secure Socket Layer) a standard security technology for establishing an encrypted link between the web server and the banks security system. At no point does this website store users debit and credit card information.

If an error occurs during the order process, how will I know that the process has been complete?

If an error occurs during the checkout process, you may contact our call center at Tel. 0-2554-2455 or email unileverlife.th@unilever.com

I did not receive an email after shopping, subscribing to receive a newsletter, or applying for membership.

To confirm the completion of all activities you will receive an email. If you use Gmail and Yahoo! Mail the email will appear in your inbox. If you use Hotmail and Windows Live Mail the email may be placed in the ‘Junk Mail’. To make sure that email is not considered as junk, set the email as ‘This is not junk’. Next time, the email will not be considered as junk mail and will appear in your inbox. However, if you do not receive the email at your personal or corporate email account, please contact the IT service or check your server to receive the email from us.