Frequently Asked Questions

How come my favorite items are no longer available?

The Company is continually striving to develop our products, therefore some products may be discontinued and replaced with new products with higher quality and innovation.

Where can I buy aviance, Beyonde, and other Unilever Life products?

Our products can be bought online at www.unileverlife.com, www.lazada.co.th, and at Unilever Life shops nationwide or through members of Unilever Life.

What quality assurance or safety standards have the products been approved by?

All our products have been registered with the Food and Drug Association (FDA) both cosmetics and dietary supplements. All Unilever Life products and ingredients have been tested by Unilever’s Safety and Environmental Assurance Centre (SEAC), world class assurance all Unilever products must pass before distribution in the market. Our customers can be sure that our products are safe for consumers. Furthermore, our products have passed clinical tests, to provide the ultimate assurance to our consumers.

Can I return or exchange products bought online?

Our return and exchange policies can be viewed under the returns and exchange policies page.

How do I return items and when will I receive the refund?

To return a product, contact the Company within 7 days of purchase by calling 0-2554-2455. Once the Company has received the returned item, we will process the refund which may take from 1 – 15 days.

How can I track my order?

You may track the status of your order in the 'My Orders' page in your profile.