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How long does delivery take?

Orders received Monday – Friday will be shipped and delivered within 3 – 5 working days (excluding public holidays).

Can I buy from overseas?

Our online store unileverlife.com currently services 3 countries Thailand, Malaysia, and Singapore. Orders, payment, and shipment may be made through the website for each country. The Company does not ship overseas.

How do I use my promo code?

After adding products to the cart, on the ‘edit cart’ page add your promotion code in the Member/Promo Code slot. However, if you are a BP member and you are signed into your account, your promo code will automatically be applied.

• Purchase at member price using a promo code.
• If you do not have a promo code, you can request one from a friend who is a member of Unilever Life or apply for membership to receive your own promo code.
• *One promo code can be used for one order. You may use a promo code with unlimited orders. The promo code has no expiry date.

Can I return or exchange products bought online?

Our return and exchange policies can be viewed under the returns and exchange policies page.

How do I return items and when will I receive the refund?

To return a product, contact the Company within 7 days of purchase by calling 0-2554-2455. Once the Company has received the returned item, we will process the refund which may take from 1 – 15 days.

How can I track my order?

You may track the status of your order in the 'My Orders' page in your profile.